Accident, breakdown or other problems? We are here for you!
Keep calm, we will help you solve your problem.
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DAMAGE TO THE CAR?
We will help you.
AN ACCIDENT HAPPENEDß
We are here for you!
BREAKDOWN IN THE CAR?
We will help you.
Service at wheego – We take care of your mobility!
At wheego, you are in the best hands when it comes to your riding enjoyment and mobility. Our service team is at your side so that you can concentrate fully on the important things in life – we take care of the rest. Whether it’s maintenance, repairs or quick help: we’re there for you!
Please select here what we can help you with:
What can we do for you? We won’t leave you hanging.
Maintenance and inspections
Keep your vehicle in top shape! Our professionals carry out regular checks to keep you safe and efficient on the road. From oil changes to comprehensive inspections – we make sure everything is running smoothly.
Repairs by a specialist
If something doesn’t run smoothly, you’ve come to the right place. We repair quickly, reliably and with the latest technology – and of course only use high-quality spare parts.
Roadside assistance
A breakdown is always inconvenient, but don’t worry: with our 24/7 roadside assistance, you’re never alone. Just give us a call and we’ll make sure you’re back on the road quickly.
Personal support
Questions about your vehicle? Wishes or ideas? We’ll take the time for you and find the best solution together. Your satisfaction is our top priority.
Do you have damage or an accident? We tell you how to report damage, accidents or breakdowns.
The most important thing now is to stay calm. No matter how difficult the situation may seem at first glance – together we can do it! We’ll stand by your side and guide you through the process step by step. Simply follow our clear and understandable recommendations and we’ll get everything back on track.
Step 1
A police accident report is required for every damage or accident! If persons or third parties have been injured or if the vehicle is no longer roadworthy, please call the police immediately.
Emergency number: 110
Step 2
If you have contacted the police, call our hotline now. Our team will support you step by step and coordinate everything else for you.
Service hotline: +49 203 570 777 76
Step 3
To ensure complete documentation as part of your duty to provide information*, the enclosed accident report* must be completed in full and sent to the following email address:
[email protected]
Do you have a breakdown? We have written down all the details for you here.
Your vehicle is on strike and won’t drive any further? We are very sorry and apologize for the inconvenience. To ensure that you receive the best and fastest possible assistance, we ask you to dial the emergency number of the manufacturer of your rented vehicle. You can find the number here:
Are you unsure how the insurance will work? We answer your questions!
How is my wheego RENT vehicle insured?
In addition to comprehensive liability insurance, your wheego car is fully comprehensive insured. The fully comprehensive insurance also includes the benefits of a partially comprehensive insurance. The deductible for partial and fully comprehensive damage depends on the wheego vehicle model booked. The deductible for micro cars and all passenger cars is € 15,000.00 per claim and for vans (all groups) € 20,000.00. You have the option of reducing your excess to up to €0.00 by booking a protection package. The minimum age for the Premium protection package is 24 years. The booking of a protection package can be made both on the wheego website and at the wheego rental stations before the start of the rental period. The prices of the individual protection packages can be found in our price list.
What do I do in the event of an accident or damage?
The wheego claims hotline is available for you around the clock 24/7. If you have an accident, it is imperative that you inform us immediately. We will provide you with the number of the wheego damage hotline before handing over your wheego vehicle. Please always inform the police in the event of an accident or damage – regardless of whether third parties have been harmed or not. If the police inform you that they refuse to record an accident, you must request written confirmation of this from the police and hand this over to wheego when you return the vehicle. This is the only way to ensure that the fully comprehensive insurance applies and that you are only liable within the scope of the excess.
What is the procedure in the event of damage?
You can also rely on wheego in the event of a claim. Our own claims management team is available for you around the clock, supports you and helps you organize the next steps. You will receive the number of the damage hotline from us when you rent the vehicle. In the event of an accident, please always call the police in order to clarify the question of fault properly. Depending on the type of damage (accident or warranty claim), we will check whether or not you are required to pay an excess. The amount of the excess depends on the wheego vehicle model booked. For micro cars and all car groups, this is €15,000.00 per claim and €20,000.00 for vans.
What does the liability insurance for your wheego RENT vehicle cover?
Motor vehicle liability insurance covers damage that you as a driver cause to other people, their property or assets.
What does the fully comprehensive insurance for your wheego RENT vehicle cover?
Fully comprehensive insurance also includes the benefits of partially comprehensive insurance. This means that you are insured for damage that is not your fault, e.g. if your car is stolen or in the event of storm damage such as storms or lightning strikes. You are also insured for damage and accidents caused by your own fault. A deductible is required for each accidental damage claim.
What is not covered by fully comprehensive insurance?
Comprehensive insurance does not cover damage caused by loss of keys, fuel cards or documents (e.g. vehicle registration certificate). In addition, fully comprehensive insurance does not cover punctures. Therefore, wheego vehicles are equipped with spare tires or tire kits.
How does the deductible work with wheego?
If you have an accident or damage caused by yourself, this is covered by fully comprehensive insurance. A deductible will be charged for each claim, plus a processing fee of €50 and expert costs. The amount of the deductible depends on the wheego vehicle group booked.
Can I reduce the deductible?
The amount of the excess depends on the wheego vehicle group booked. For micro cars and all car groups, this is €15,000.00 per claim and €20,000.00 for vans. You have the option of reducing your excess to up to €0.00 by booking a protection package. The minimum age for the Premium protection package for vans is 24 years. The booking of a protection package can be made both on the wheego website and at the wheego rental stations before the start of the rental period. The prices of the individual protection packages can be found in our price list.
What damages will be settled at the end of my rental?
Your wheego rental rate includes signs of wear and tear such as minor scratches on door handles or in the interior. Naturally occurring signs of wear and tear, such as tire and brake wear, are also included. After the subscription expires, scratches that need to be painted, dents that need to be pressed out or stone chips that need to be repaired will be charged. For each claim, you will be charged a maximum of the agreed excess plus a claims handling fee of €50.
Need more help? Our service hotline is always there for you!
Service Hotline:
+49 203 570 777 76
Do you still have questions? We can help you in any situation.
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There you can easily rent a car in your area.
Do you have any further questions?
You can write or call us at any time. We are available for you 24/7!
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Need more help? Our service hotline is always there for you!
Service Hotline:
+49 203 570 777 76
